WARRANTY AND REPAIR POLICIES

Our pieces come with a 30-day warranty from the date of purchase.

The warranty applies only to manufacturing defects related to product quality such as unsoldered pieces or issues with the gold plating. A prior evaluation of the product is always required to determine if the damage to the piece is covered by its warranty.

Damage caused by impacts, falls, excessive force, improper use, mistreatment, or poor care of the pieces IS NOT COVERED BY THE WARRANTY.

Breakage of stones, crystals, mother-of-pearl, raw emeralds, soldered pieces, or the structure of the piece itself are not covered by the warranty. Gold-plated pieces may show wear due to friction; this is not covered by warranty after 30 days. (see Product Care).

REPAIRS

• Repairs require prior authorization and are subject to evaluation by our workshop to determine if repair is possible.
• All repairs will have an additional cost; the customer assumes the cost of the repair and shipping.
• All repairs or warranty claims are subject to technical review. Receiving a piece does not imply automatic acceptance of the process.

IMPORTANT CONDITIONS

Jewelry must be sent with the invoice and original packaging.

Products purchased from authorized distributors must be managed directly with them.

Products purchased through unauthorized channels will not be repaired.

Discounted products are not eligible for exchange, return, or warranty.